Importance of Looking Holistically at Corrective Actions
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Type:  Lessons Learned

Publisher:  Washington River Protection Solutions, Hanford Site (WRPS)

Published As:  Public

Date: 

Topics:  Management Systems, Quality Assurance, Oversight

Apply the appropriate time and resources to effectively complete corrective actions and prevent the need for rework. Many corrective actions to address an identified issue with Software Quality Assurance were completed with a narrow vision that focused on the minimum steps to complete a corrective action. Focus was not given to ensuring the action had the desired impact, but on whether the action could be closed as a "schedule item," resulting in ineffective corrective actions and additional time and resources needed to address the identified problem.

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