Automobile Accidents: Clearly Communicating Information to Emergency Personnel

Image for Automobile Accidents: Clearly Communicating Information to Emergency Personnel

Type:  Lessons Learned

Publisher:  Z - Not used - Was Lawrence Livermore National Laboratory ( see Federal Agency U. S. DOE or under DOE Contractor LL National Security), Livermore, CA

Published As:  Public


Topics:  Emergency Management, Vehicle Safety, Occupational Safety and Health

An employee was involved in an off-site automobile accident while driving from the main site. The vehicle sustained extensive damage. Fortunately, the employees injuries were relatively minor. Also fortunate was the fact that the employee had a radio. This allowed the driver to report the accident to Lab personnel from a location where there was no cell phone service. Unfortunately, the response to the accident was not ideal because its severity was not fully understood and not clearly communicated in a timely manner.

Lessons Learned: Prompt and clear communications are critical in these situations. Collecting detailed information from those who have just been involved in any accident; however, can be challenging. The individual involved in an accident may be disoriented or distracted and may not communicate important details. In such cases, the importance and contribution of the call recipient can increase significantly. If you are the person receiving a distress or emergency call, the manner in which you respond to the callers situation and condition and the information you collect may be the major difference between a timely and proper emergency response and a delayed and ineffective response.

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